Beversbrook Medical Centre
Beversbrook Medical Ctr, Harrier Close, Calne, Wiltshire, SN11 9UT 925 reviewsReviews
Staff are very helpful, on the phone or at reception. Even went in on time this morning to see the Nurse.
The receptionists are useless. Not sure how they got the jobs. They give you false waiting times, false info and mess you around regarding medication advise.
Hello there - thanks for your feedback, it's very helpful to hear your views. I am sorry you feel this way about our Reception team and would very much like to hear what went wrong for you so that we can review your experience and our team can use it as a learning need. We feel here at Beversbrook that our brilliant workforce are what makes us a great Practice and each staff member goes through extensive training throughout the course of their career here at the Surgery and continue their development through learning and reflection with their own personal learning plan. Feedback from our patients, good or bad, helps our team to improve their professional skills so that we can support our patients to the best of our ability. I would therefore like to thank you for your input and wonder if you would be so kind as to contact me at emmybutcher@nhs.net so that I can have a better understanding of where we could have performed better. This will help improve our standards for future. I look forward to hearing from you - with kindest regards Emmy Butcher, Managing Partner.
Biggest problem in common with other practices is heavy demand for appointments means delays on over a week to see a doctor!
It was a terrible experience. I understand sometimes a Dr is running late but not nearly an hour. My appointment was 10.20 and i eventually got seen at 11.10. I was disgusted. I can't remember a time i have actually attended an appointment and been in time. I don't mind a short wait but this was ridiculous. Anne Simmons
.the guy on reception was no help and didn't even acknowledge me. He seemed to look down on everyone in there. And told me that my Dr was not running late. My appointment was at 1700 but was eventually seen at 1735hrs. Didn't even get an apology for them being late.
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Short link to review Beversbrook Medical Centre: http://iwgc.net/ejh6s